Preparing For Your Upcoming Service
Deluxe Window Cleaning Package:
Yes, access to the home is necessary to properly clean tracks and sills.
All Services Excluding Deluxe Window Cleaning:
No, although we would love to see you and chat with you, we are able to perform all of our HomeWash Exterior Cleaning services without you being present. If you plan to be away from home during the time of service please allow us to have access to all parts of your property that will be requiring cleaning. (ie. gates unlocked and water access)
In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with detergent and/or sodium hypochlorite. The use of soft washing with sodium hypochlorite completely removes the risk of using high pressure on your roof. However, it does come with some other inherent risks. The use of sodium hypochlorite on your roof is for the purpose of killing any organic living matter on the shingles or tiles of your roof. That being said it is possible that the run-off of this cleaning detergent and sodium hypochlorite, could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We will do this by pushing the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by spraying water before and after the job. All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues please give us a call right away!
In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule jobs even if there is rain on the forecast. We are able to clean in light rain but if there is heavy rainfall, we will reschedule. As the weather does change, we do try to wait until closer to the day of service before making the call to reschedule. If you would rather reschedule in advance, we may have to move you to the end of the current schedule.
Yes, we are ultimately going to connect to your existing water source. This is something that is taken into consideration when quoting you. On average, 500-1000 gallons of water is used for our cleaning services. This equates to approximately $5-$7.
Payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning, you can leave payment in a ziplock bag under a doormat, in a grill, or someone from our office can call you once service is completed to collect payment over the phone by credit/debit card.
All invoices are sent at 6:00 p.m. to the email address on file.